Versatile IT Professional & Aspiring Software Developer
An adaptable Computer Science graduate with hands-on experience in help-desk support, certified mobile device repair, and small-to-mid-scale network setup. Comfortable in Python and full-stack JavaScript environments and eager to bring strong troubleshooting and development skills to software-engineering or advanced IT roles.
| Location | Baltimore, MD |
| goncharukivan.biz@gmail.com | |
| linkedin.com/in/ivangoncharuk | |
| GitHub | github.com/ivangoncharuk |
| Phone | (410) 703-0807 |
Education
B.S. in Computer Science Towson University, May 2025
Technical Skills
Here’s a breakdown of my technical expertise:
IT & Platforms
- Support & Admin: Active Directory (user & group management), KACE ticketing system, TeamViewer, Workstation imaging & deployment, User onboarding/off-boarding, Microsoft Office Suite troubleshooting.
- Platforms: Windows (Desktop & Server), Linux, macOS, Android, iOS.
- Hardware: PC/laptop component replacement & upgrade, Manufacturer-certified mobile device repair (Apple, Samsung, Google), Peripheral setup.
Development
- Languages: Python, JavaScript, SQL, Bash, Java, C++, C, PowerShell.
- Dev Tools: Git, Docker, Node.js/Express, React/Next.js, RESTful APIs, MySQL/PostgreSQL, NoSQL, Agile workflows.
Networking
- Protocols & Services: TCP/IP, DNS, DHCP, LAN/WAN troubleshooting.
- Infrastructure: Cat5e/Cat6 installation & termination, Wi-Fi configuration & security, VPN client setup.
Professional Experience
Mobile Repair Technician — uBreakiFix by Asurion
Hampden, MD • May 2024 – Sep 2024
- Diagnosed and repaired hardware/software issues on 200+ mobile devices using manufacturer-approved tools (Samsung Fenrir, Apple GSX, AST 2).
- Provided clear, jargon-free explanations of complex repairs, consistently earning high customer-satisfaction scores.
IT Help Desk — MileOne Auto Group
Towson, MD • Jan 2024 – May 2024
- Delivered Tier 1/2 support for 3,000+ employees, resolving Windows, printer, enterprise-app, and network issues through the KACE system.
- Administered full user lifecycle in Active Directory; imaged and deployed 50+ workstations and routed Cat5e/Cat6 drops.
- Authored and updated internal documentation to streamline team workflows.
Census Enumerator — U.S. Census Bureau
Queen Anne’s County, MD • Aug 2020 – Nov 2020
- Conducted door-to-door interviews, safeguarding sensitive PII on government-issued devices.
- Met or exceeded daily interview quotas under strict federal accuracy standards.
Projects
💻 Palette – MERN platform connecting creatives with project owners. Built with React, Redux, Tailwind, Node, Express, MongoDB, and JWT.
💻 Networked Tic-Tac-Toe – Real-time multiplayer game using Python, PySide6, and socket programming.
💻 AlgoViewer – Interactive Python tool that visualizes sorting algorithms with customtkinter.
Official Resume
For a downloadable version, please see the PDF below.